Refund Policy

Last updated: 1/11/2025

1. Refund Eligibility

CVshelf offers refunds under specific conditions. To be eligible for a refund, all of the following criteria must be met:

• Request is made within 24 hours of purchase
• Less than 50% of purchased credits have been used
• Email communication system has not been utilized

2. Refund Process

If you meet all eligibility criteria, here's how to request a refund:

• Contact our support team at [email protected]
• Include your account email and purchase details
• State the reason for your refund request
• On the email subject line, write "Refund Request for CVshelf"
• We will verify your eligibility within 24 hours

3. Non-Refundable Situations

Refunds will not be provided if:

• More than 24 hours have passed since purchase
• 50% or more of the credits have been used
• The email communication system has been accessed or used
• The account has violated our Terms of Service

4. Refund Calculation

For eligible refunds:

• The refund amount will be based on unused credits
• Processing fees may be deducted where applicable
• Refunds will be issued to the original payment method

5. Processing Time

Once approved:

• Refund will be processed within 3-5 business days
• Bank processing time may vary by financial institution
• You will receive email confirmation of the refund

6. Special Circumstances

In cases of:

• Technical issues preventing service use
• Service unavailability
• Billing errors

Please contact our support team for case-by-case evaluation.

7. Contact Information

For refund requests and inquiries:

Email: [email protected]

Response Time: Within 24 hours

Address: Dhaka, Bangladesh